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I had CJ clean my carpets right before Christmas due to an elderly dog being sick. From the first minute I called them to just get info, and then ultimately hire CJ’s Chem-Dry, I had world class customer service! The person who took my phone call was so sweet, that when I walked away I felt like the belief that great customer service still exists in the world. And when the day came CJ did not let me down and maintained the same level of outstanding customer service and cleaned my carpets perfectly. I highly recommend this company. Look no father, call CJ!
CJ’s Chem Dry had superior customer service and amazing results with heavy traffic pattern. This specific franchise is run with honesty, quality, and attention to detail as if it was their own home.
Jim Withrow the owner and operator, came out to my home on Sunday spent an hour doing measurements and talking about treatment options. Before starting, he paused to tell me that light color carpet could look worse. After cleaning, light carpet stains look worse because they clean carpet is going to get cleaner while the stains are going to improve but not go away altogether.
I appreciated his honesty before he started the job. He asked if I still wanted to proceed I said yes.
I am so thrilled I did!!! My carpets look like new and only a faint hint of a once dark traffic pattern. I just had to put a plug-in for this specific franchise!
Good company with integrity.They are very professional, personable, and knowledgeable. My carpets look great!
Jim was on time, explained what he was going to do, was fair on his pricing, and left my carpet clean and ready to go.
I can not say enough about the excellent job done for us on carpet and upholstery!!! Every stage of our process was truly professionally handled :learning the process, setting a time—rescheduling due to our delay, problem solving, respect, caring, and integrity! Thank you for a refreshingly positive, positive experience!!!
Kyle was quick, thorough and professional. He was knowledgeable about all of the questions I had. The estimate for the job originally was a bit higher than what we were actually billed for and he took the time to explain why (although who could complain about paying less than expected)! Thanks to him the previous job another company messed up was corrected.
Prompt, personable, informative, honest, efficient and a very fair price. Jim (owner/operator) cleaned my carpet this morning and I have already recommended CJ’s Chem-Dry to a friend. I’ll use them again.
Excellent job cleaning our carpets! Jim did a wonderful job and took his time to make sure the carpets were clean.
Definitely would recommend them to everyone! Super helpful and accommodating. We have 3 kids and a dog our carpets were so gross and now I Absolutely love them they look like the day we moved in to our house! Thank you so much!
I had a wonderful experience with CJ’s Chem-Dry! Jim and Susanna are an amazing team. They showed up on time, gave me a fair estimate, allowed me to make day-of decisions on what I wanted to have cleaned and went above and beyond going so far as to obtain a special tool that day in order to be able to accommodate one of my requests. They were super friendly, extremely knowledgeable and informative and very professional. The Chem-Dry system impressed me as well. Totally green and dried in a matter of a few hours. Visibly my carpet was in pretty good shape to begin with but they were able to show me what they pulled out and just seeing Jim and Susanna’s confidence in their product and how well it sanitizes gave me great peace of mind. I really had no idea what to expect but I now know who my carpet/tile/granite cleaners will be for life! Thank you!
CJ’s Chem-Dry is the best carpet cleaner I’ve had in Minnesota, Jim spent 3 hours on our carpets, starting at 6pm. Very thorough, professional and very friendly. You can tell he takes pride in his family business and seek excellence in his work. I highly recommend them. I’ll certainly use them again. He also gave me great advice on what to do with spills. Thank you so much.
I had another business scheduled to clean my carpets and they cancelled last minute due to “weather”. I found CJ’s Chem-Dry on Google and gave them a call. They told me that they could have someone out right away and within an hour, they were at my new house ready to go. The customer service and willingness to provide service was amazing. The actual carpet cleaning was even better. I can say that the quality of the work was absolutely incredible and I could not be happier with the result. I can honestly say that I will be going to CJ’s Chem-Dry for all of my carpet cleaning needs and have referred them to several others. Highly recommend them to anyone looking!
From start to finish this company was a great experience. It was our first time searching for carpet cleaners in this area, and we are so glad that we found Jim and his team. They were kind, courteous, and knowledgeable; with a great price as well. Highly recommend!
Outstanding: service, knowledge, products, equipment, professional affect, personable, and great results, ! Jim serviced my home along with his son. Their joint efforts were efficient, thorough and top quality. While I was negligent in regular cleanings (first time in seven years! ) they were successful hin making my carpet beautiful. I had managed to acquire quite a walk path and when I felt it needed to be looked at for a second opinion, Jim came out the same day I called, brought solutions and equipment to redo those specific areas. They now are virtually gone! Jim would not take any money for this revisit and even gave me a free can of ChemDry spot remover would I need it in the future. They are recommended by the Carpet and Rug Institute for the products and equipment they use and I am now a believer. Jim has been in business for 18 years. He knows how to clean every kind of carpeting imaginable and will use the correct process for that carpet. I have found my forever carpet cleaners and I wholeheartedly recommend them for any of your carpet cleaning needs.
Fantastic dealings with Jim and Susanna. Very friendly, timely and knowledgable about the process and quotes. We had just moved into our home and they squeezed us in for a next-day evening appointment – MOST appreciated! Jim was prompt, he worked fast and explained the process so we understand what he was doing. He flagged to us what we should expect when he was done, that some areas would be clean but due to long-term wear it wouldn’t be spotless. He also educated us on dry-time, so we knew what to expect. We left to grab dinner while he worked and felt more than comfortable leaving him in our home to get the job done.
I give them 5 stars. They are always on time, friendly, professional, experienced and have a smile on their face. They are also very reasonable. I like to use them as well because I can’t have chemicals in the house and I have pets as well.
I was so impressed by Jim! It’s wonderful to know there are still good and honest people out there! I had a serious pet problem and he was honest enough to let me know that it would have cost me more to clean it than to replace it. He said ‘sure I could make $500 off you, but my conscious won’t let me!’ He measured my space for me so I could contact someone to replace my carpet. Thanks Jim!! I will recommend you to everyone I know for honest service!
They came out and quickly cleaned my couch and chair tops that got water damage from a burst pipe in the ceiling. They look remarkably better! Plus Jim was VERY personable and even gave me other useful cleaning and carpet care tips. I was very impressed!
Jim was so helpful, explaining everything and helping to make sure that my “pet issue” was resolved. I will definitely be using CJ’s Chem-Dry for all my carpet cleaning needs! Thank you for everything and your amazing customer service! I can’t recommend CJ’s Chem-Dry enough!
I personally want to thank Jim and Susanna for their assistance yesterday. They provide top notch carpet cleaning and healthy home experience that is second to none!!! So if you need a healthy clean home experience by experts…look nowhere else!!! It stops at CJ’s Chem-Dry. Thank you and see you next year.
CJ’s Chem-Dry got us in for a later evening appt on very short notice. We were driving across the country and wanted to get the floors cleaned once we arrived on our 2200+ mile drive the evening before we closed on our new house. They were so friendly and willing work with us. They set up an appt around our crazy schedule and their employees did a great job! They were friendly, worked quickly, cleaned our carpets very well and were honest enough to mention certain areas of the house (after using a black light to confirm) that did not really seem to need the cleaning. I would definitely recommend CJ’s to anyone looking for a fair, honest and good quality company to clean floors.
Best at getting the dog urine smell out of the home! CJ’s Chem-Dry is the only company that gets that job done with the small dog we have!
Thank you CJ’s Chem-Dry for the great job cleaning our carpet! The service was very thorough and included attention to pet stains. Jim answered all of my questions, took care to move a few pieces of furniture that I could not and did not rush through the cleaning process. I was very impressed with the attention to detail, useful explanation of the cleaning process and added tips. Great Customer Service! Professional! I strongly recommend CJ’s Chem-Dry!
Had an amazing experience with this company cleaning our carpets. Jim was on time, professional, and pet-friendly. The time he took to explain the cleaning process was beneficial so we knew what we were getting into. After calling 5 different local companies, Susanna was a huge influence into our decisions making process, she was able to communicate clearly over the phone and provide us the details we needed to make an informed decision. Highly recommend this team for anyone looking to get their carpets cleaned! We will definitely be using them again in the future.
CJ’s Chem-Dry did a fantastic job on my couch and area rugs. I’m a repeat customer, and I highly recommend this company. Thank you!
CJs Chemdry did a wonderful job! Jim was very sweet and explained every step he made! He went out of his way to squeeze me in on a Friday night and did not rush! Very pleased with their services and will definitely recommend them! Thanks Jim!
CJ’s Chem-Dry did a wonderful job cleaning our carpets here at Courtyards of Andover! We will definitely go back to them in the future.
Jim was able to come to my home, on very short notice, to clean my carpets. He did a great job and he was even able to make a 30 year old bedroom carpet look great. I will definitely call him for all of my carpet cleaning needs. Thank you Jim!
This is the first time I’ve used CJ’s Chem-Dry. I left an email message and a phone message requesting an estimate and availability to have our carpet cleaned. They were prompt in getting back to me. My first impression was how friendly and professional they were in explaining their process and the chemicals they use. I explained our issues with the carpet and that it needed to be done within a certain time frame. We had many dog urine stains within the house. They were able to clean our carpet within the time frame we requested and completely remove the urine stains. There was no strong chemical smell, just a light clean smell. This is a family-owned business, and it was obvious they care deeply about their work. I was happy with the pricing too, considering it required more effort than we had thought. I would highly recommend this company for your carpet cleaning!
We are very happy with the results of our carpet cleaning. Great family owned business and fair prices.
This is my second review, on CJ’s Chem-Dry. For what has to be the 7th or 8th year in a row, we’ve hired this fantastic company (Jim is the owner and the guy who comes to do the A+ job). They just left, and again did a superb job. These days, I find myself surprised when a company is on-time, fairly priced, and provides truly excellent service. CJ’s Chem-Dry is family-owned, and the entire process – from scheduling an appointment to paying—is easy and pain-free and uber-professional. I like that Jim takes such care and is SO proud of his work—-and it shows. Plus, the carpets are only very slightly damp (NOT wet) and they smell fresh, not perfumy. These guys are A+.
Great customer service and their knowledge is beyond impressive. I will never use another carpet cleaning company as long as these guys are around!
Jim went the extra mile! I am in awe at the work he did. He was able to get out stains that I thought were impossible. Very knowledgeable and professional! I would highly recommend.
Very thorough inspection! We moved into a new home and the basement room had a terrible smell (from the original owners letting their dogs pee everywhere). We also had our cat urinate on a couch. I tried to use generic pet stain remover, this made the issue worse. They were very thorough with the walk through, and used black light to detect stains. The room in the basement now smells a lot better – more tolerable and the couch is stain and scent free. Thank you!
Jim and Susanna were very personable and helpful. Did a great job. Have already recommended them a former co-worker. Good folk
The whole experience with CJ’s was top notch and the results are fantastic! Both Jim and Susanna helped me understand the Chem-Dry process and went out of their way to help with a rather difficult carpet situation. I will recommend the service to everyone I know!
Jim is very personable and explained the options thoroughly and let us select what worked with our budget. I highy recommend his business for your cleaning needs.
Jim Withrow is very knowledgeable and professional in his approach. He explained all aspects of carpet cleaning and the use of natural green cleaning agents. He was in and out quickly, very thorough and complete. Professional job!
I had a very pleasant experience from the time I called and spoke to Susanna to schedule an appointment until Jim came and completed my carpet cleaning project. He was very up front with me and said that the type of stains I had may not be totally removed with his process and could possibly be worse but I wanted to take a chance and go through with the cleaning anyway. As it turned out one bedroom came out just fine but the other wasn’t quite as good but that was to be expected. Jim did give me another hint to try one more thing which I did and all is fine now. Jim was very helpful and friendly. He also did follow up with a call a few days later to see how satisfied I was with the project. Very customer service minded company and I would use again for sure.
Carpets look outstanding! Great service and advice! All green!
Jim, the owner of this business, is A+. We’ve hired him for many years now to come and clean our (white, berber) carpets which suffer from a dog, two cats and two teenage boys. When he leaves, they literally look like new. Seriously. He is very nice, supremely honest, and has an amazing work ethic and attention to detail. I recommend Jim and his business with gusto!
I would recommend CJ’s Chem-Dry for carpet and furniture cleaning. My dog decided it was too cold out and pooped on my white carpet. My house was going up for sale and I panicked. I called CJ’s Chem-Dry and talked to Susanna. She was very kind and understanding with my poop issue! She made an appointment, for someone to come out, within a few days. Jim showed up on time and was informative, thoughtful and kind. He gave me the price upfront and explained what his plan was. The results were amazing! We had him clean our sofa, loveseat and carpet. No more poop stains and the furniture looks new.
Excellent job and very informative information on area rug care. Thanks.
Very happy with job and Jim explained everything in deep details and he did an excellent job cleaning I would highly recommend he’s service to anybody. Thank you!
Jim once again does an amazing job! Will only use CJ’s Chem-Dry!
Jim was fantastic and listened to our serious concerns. He went above and beyond trying to help us clean our cat trashed amazing couch. He worked hard to do what he could to remove her smell as best as anyone ever possibly could. He followed up two days later to be sure we were happy with our job. He warned me when cat’s spray there is almost always a chance you will have to trash the couch. I let him know most of the smell was gone but not totally and he is coming out for another treatment just to be sure we have done everything we possibly can. They are fantastic! Professional and quick!
Awesome! Awesome!!! Hands down the best. I will be using this company in the future!!!
We had our berber carpets cleaned by CJ’s Chem-Dry, and our experience with this family-owned company was exceptional. There was an issue with Jim finding our house and he wasn’t able to communicate with us because our phones were silenced, but he still came despite a lack of communication on our end. He was very polite and courteous during the entire appointment. Jim explained each step throughout the process and effectively answered any questions we had. The minor stains are no longer noticeable, the prices are very reasonable, and our carpets dried pretty quickly. The customer service offered by this company is excellent and I would recommend them to anyone!
They did a very professional service. We are well satisfied, and recommend them to everyone. Jim, is a real gentleman.
Cj’s Chem-Dry offers Amazing customer service for you and your Real Estate Clients. I would highly recommend their services, if you are looking to have a fantastic experience!!!
Great service – carpets never seemed cleaner!!!
Extremely great job and service.
I was so impressed with the service & care given. I was sure because of the condition of the stairs it would be difficulty but very amazed at how clean they are. I am so happy that I had my carpets cleaned prior to moving in & would highly recommend C J’s Chem-Dry to all my friends. Thank you for the peace of mind knowing that my carpets are clean.
Great company and owners. Jim does impeccable work. He has cleaned our carpets twice and they look fantastic afterwards. I would highly recommend Jim for any cleaning job. We used to rent the carpet shampoo machines and do it ourselves, but that left soap behind and made the carpets dirtier over time. I am so pleased with the results and service from CJ Chem-Dry! I would highly recommend them!
These guys are great! Friendly service, attention to detail, and reasonably priced. Our kitty had an accident on our new area rug, and they totally got the smell and stain out. I would happily recommend them to anyone.
Fantastic job! Very pleased with the results.
I chose CJ’s Chem-Dry for our carpet cleaning needs because of other reviews online. They were fabulous! Scheduling the appt was so easy and they were very accommodating with times – having them be able to show up on a weekend was perfect! Jim did a phenomenal job with the cleaning and left the carpet looking great. It smelled so fresh and clean – I would definitely recommend CJ’s Chem-Dry to others!
We had a sofa and loveseat cleaned yesterday and they look brand new. Jim told me that it would take him about an hour and a half and that’s how long it took to do the job. He did an excellent job and we will definitely have Chem-Dry back again. Their prices are very reasonable and fair.
We were so pleased with the work that Jim and Connor performed. They were thorough and very polite. They listened to our needs and provided a wonderful service. I would highly recommend using them to have your carpets treated. They explained the process so we knew exactly what they were doing. They were on time and completed the job in an efficient and professional manner. Thank you for the great job!!!
Jim and Susanna are great small business owners! Susanna was so great on the phone, very informative and I felt that I knew exactly what to expect when Jim came to estimate and clean the carpets. Jim fit us in at the end of a very long (and hot) day due to time needed for the carpet to dry before company came to town. Jim did a great job explaining exactly what I was paying for and offering services that were appropriate and nothing that I didn’t need. He explained why he recommended certain treatments and how to upkeep the clean carpets, good and bad cleaners and how to get more life out of the cleaning. Jim did a great job with the cleaning! Our carpets were very soiled and hideous and they look SO much better!!
Awesome service and very friendly. I will definitely call again.
I needed my carpeted stairs, and landings cleaned, with attention given to some pet urine issues. I called, and Jim was kind enough to add me as an end of day job. I don’t remember the carpet looking this good, ever! It was a big job, and a job very well done! I will recommend them to anyone who wants more than their moneys worth. Thank you!!!!!
Awesome job, extremely happy with my clean, fresh smelling carpets, already told my neighbors about the great job and service.
Jim has cleaned the carpet in my home a couple times in the past 3 or 4 years. He does an excellent job, and I would highly recommend him. He is very professional and the results he produces are amazing.
I’ve had multiple carpet cleaning companies in the past & nobody explained things to me like CJ’s Chem-Dry. They took the time to walk me through everything, break down pricing & answer any questions I had. My living room looks fantastic, I would highly recommend them.
CJ’s Chem-Dry did a wonderful job plus he is a straight up honest guy. I highly recommend him for the great job he did.
Superior customer service! Great results! Very, very thorough and professional! They even did a follow-up call to make sure we were happy with the results!!